Privacy Policy
Information We Collect
Account Information: When you download or install Software, create an account, or purchase something from us, we collect and store your name, address, email, foot scan (upon your specific consent) that will obtain your foot geometry (which is considered as “Biometric Information”) and any other information you provide to us in connection with your registration and/or purchase.
Communications: We retain records of your communications with us, such as emails and support chats.
Content: If you upload Content from the Software for purposes of using the Services, we retain and store the Content and we collect data and information regarding the nature or composition of that Content.
Hardware Information: Every time you upload Content from the Software for purposes of using the Services, we collect information about that hardware such as device identifier, device type, device version and device storage capacity.
Website Information: We collect analytical data about the scope and duration of your visits to our websites and the solutions and information for which you searched and which you viewed. This information includes pages and content you view.
Scan Information: When you choose to participate in scanning reprocessing through download of our App, you will be requested to perform a scan by using Apple TrueDepth in order to receive services and products. The photos and data recorded by the App to obtain your information will not be disclosed or disseminated to a third party and will be kept private unless requested otherwise. The Biometric scan, w/o any identifiable information, is shared for technological advancements with our 3D scanning service provider.
How We Use Your Information
General Uses: We use your Content and other information to:
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Provide you with the products and services that we offer, communicate with you, respond to your inquiries, provide troubleshooting, and for other customer service purposes.
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Send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you upon your consent.
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Conduct analysis and gather metrics to better understand how users access and use the products and services, to evaluate and improve the Roam Insoles products and services, and to develop new products and services.
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Advertise Roam Insoles products and services to you on non-Roam Insoles websites and measure the effectiveness of that advertising.
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Comply with legal obligations, as part of our general business operations, and for other business administration purposes.
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Market our products and services, by re-displaying or re-transmitting Content that you have already displayed in public areas of our Services or website.
Sharing Your Content And Information
Service providers: We share information with service providers who help us provide products and services. These include website analytics tools, payment service providers, information technology providers, and companies to whom we outsource elements of our services such as our 3D scanning technology. These service providers all adhere to this Privacy Policy as if they are Roam Insoles.
​Legally required disclosure: We reserve the right to disclose information if we believe that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) protect or defend the rights or property of us or users of the services.
Third parties with whom you share Content: Any Content that you share with other parties, including through third-party sites such as Twitter or Facebook, is governed by the privacy policies of those sites. We are not responsible for the protection or use of your data that you share with others.
​You may opt-out of any promotional emails we send by following the instructions in the email you receive. Despite your indicated email preferences, we may send you emails related to your account or transactions thereunder, or notices of any updates to our Terms or this Policy.
You may choose not to create an account thus avoid giving us your name and email address, although many features may require the creation of an account. If you do create an account, you can access and either edit or delete personally identifiable information such as name and email address through your account.
​You can elect not to use cookies by disabling them in your browser settings or electing to not accept cookies the first time you visit one of our sites. If you want to disable cookies after having accepted them you can follow this link for instructions to remove cookies from your machine.
​You may ask us to delete your account or any Content or other information about you that we hold by contacting us.
How We Protect Your Information
We use industry standard methods designed to protect the transmission of sensitive information such as your password during transmission such as Secure Sockets Layer (SSL). If you create an account with Roam Insoles, your personal private information is protected by a password or other authentication mechanism for security. We do not store any payment card or bank account information. You are responsible for taking appropriate actions to protect your account such as using secure passwords and making sure to log out when finished using a shared device or computer.
HIPAA Notice and Personal Health Information: Certain individually identifying health information that you may provide to us is protected under HIPAA (“PHI”) and to the extent that you provide such PHI, we will handle your PHI in accordance with HIPAA requirements. This means that Roam Insoles will only use or disclose your PHI as authorized by you or as otherwise permitted under the law.
Mobile app: If you choose to download our Roam Insoles mobile application (“App”), you will be asked to perform and upload a foot scan. Roam Insoles will obtain foot geometry also considered as “biometric information” through your uploaded scan for the sole purpose of generating and delivering your requested custom-made products. Roam Insoles App utilizes software to capture the contours of your foot and create a model of your foot. In order to protect your biometric information and comply with various laws governing biometric information, Roam Insoles has implemented the following specific policies:
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Roam Insoles creates, stores, and utilizes your foot scan for the sole purpose of generating and delivering the Roam Insoles custom-made device which you have ordered.
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Our systems generate a 3D model based on your submitted scan.
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Roam Insoles will not disclose or disseminate your scan for purposes other than to further improve 3D scanning technology.
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Once captured, scans are encrypted and stored by Roam Insoles on Google Cloud’s secure server storage system. Service providers are contractually required to store information, such as your scan, using appropriate security measures.
Terms & Conditions
**GENERAL**
Welcome to Roam Custom Insoles. By accessing and using our website and services (collectively, the "Services"), you agree to be bound by the following terms and conditions (the "Terms"). These Terms may be updated periodically, and it is your responsibility to review this page regularly for any changes.
We reserve the right to modify or discontinue the Services without prior notice. We are not responsible for any temporary unavailability of the website. Your continued use of our website constitutes acceptance of our Privacy Policy and these Terms. If you do not agree, you must discontinue use of our website immediately.
For any inquiries regarding these Terms, please contact us at contact@roaminsoles.com.
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**PRIVACY POLICY**
Our Privacy Policy, which outlines how we handle your personal information, can be found below. By using our website, you consent to the processing of your data in accordance with this policy and confirm the accuracy of the information you provide.
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We use cookies to enhance user experience, analyze website traffic, and improve our services. Cookies do not store personally identifiable information. You may disable cookies in your browser settings, but doing so may limit certain website functionalities.
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**USER RESPONSIBILITIES**
When using our website, you must provide accurate and truthful information, including your full name, email, phone number, and other required details. The use of false or misleading information is strictly prohibited. You are responsible for maintaining the confidentiality of your account credentials.
You must not engage in unlawful or malicious activities on our website, including but not limited to hacking, introducing viruses, spamming, or violating the rights of others. Any violation of this clause may result in legal action and reporting to law enforcement authorities.
We are not liable for any damages resulting from cyber threats or unauthorized access to our website.
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**INTELLECTUAL PROPERTY**
Roam Custom Insoles retains all intellectual property rights related to our website, including content, images, trademarks, and designs. You may not reproduce, distribute, or modify any part of our website without express written permission.
You may link to our content, provided that it does not misrepresent our brand or imply endorsement without consent.
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**ORDERING & PAYMENTS**
By placing an order, you agree to purchase a product under these Terms. All orders are subject to availability and confirmation of payment. We reserve the right to cancel orders before dispatch, refunding any applicable payments.
All information provided during checkout must be accurate. We reserve the right to verify payment details before processing any orders. Pricing is subject to change without notice, and errors in pricing will be corrected before confirming your order.
Applicable taxes and shipping fees will be added at checkout.
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**SHIPPING**
Orders will generally be processed and shipped within 10-14 business days after receiving a completed foot impression kit. Delivery times may vary based on location and unforeseen delays. Roam Custom Insoles is not responsible for shipping delays caused by third parties.
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**MEDICAL DISCLAIMER**
Roam Custom Insoles does not provide medical advice. Our products are not a substitute for professional medical care, diagnosis, or treatment. Always consult a healthcare provider for any foot-related concerns.
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**RETURNS & REFUNDS**
Because our insoles are custom-made, we require a 21-day break-in period before processing any returns. If you are unsatisfied after this period, you may return your insoles within 90 days for a refund www.roaminsoles.com/warranty.
Orders canceled after we receive your impression kit but before shipment will be subject to a $45 cancellation fee to cover design and processing costs.
Refunds will be processed to the original payment method. Any modifications made by third parties to our insoles void all return and remake policies.
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**ADJUSTMENTS AND REMAKES**
We offer up to two free remakes within the warranty period. Customers must use the warranty/return form on www.roaminsoles.com/warranty to request adjustments and remakes. Customers must return their original insoles if a remake is approved.
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**LIFETIME WARRANTY**
Our custom insoles come with a Lifetime Breakage Warranty covering cracks or breaks in the orthotic shell. The top cover is subject to wear and tear and is not covered under this warranty.
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**LIMITATION OF LIABILITY**
We strive to provide accurate information but do not guarantee that our website content is error-free. Your use of our website is at your own risk.
We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
You agree to indemnify and hold Roam Custom Insoles, its employees, and affiliates harmless from any claims, damages, or expenses arising from your use of our website or violation of these Terms.
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**MODIFICATIONS**
We reserve the right to update or modify these Terms at any time. Continued use of our website constitutes acceptance of any changes.
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**GOVERNING LAW**
These Terms are governed by the laws of the United States. Any disputes arising under these Terms shall be subject to the jurisdiction of the appropriate courts.
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**CONTACT US**
For any concerns or inquiries regarding these Terms, please reach out to us at contact@roaminsoles.com.
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